Terms & Conditions
Section A: General Information, Payment and Cancellations
Please note that any payment made in connection with your booking means you accept that you are entering into a contract and you agree to be bound by the following terms.
A £60 booking fee is payable upon booking. This acts as a holding fee for your date. Once this is paid, I or the artist you have booked will guarantee their availability for your day.
Your date can only be guaranteed upon receipt of the booking fee.
The booking fee is redeemable against the final balance of your booking but not against the trial.
As well as formally reserving your date the booking fee covers admin time spent responding to inquiries, preparing your quote, invoice, schedule and organising the team for your day.
The £60 booking fee is non-refundable and non-transferable.
There is no obligation to continue with your booking once the trial is completed but should you not do so you will lose your booking fee, and the trial fee and any relevant travel expenses will still be payable.
Once the trial is completed and you agree to continue with your booking the remaining balance due will be sent to you in an invoice minus any relevant monies paid.
Your booking can only be added to not subtracted from once the trial has been completed and you have confirmed your booking. If any of your requirements change you may still be liable to pay for services cancelled.
If after agreeing to proceed following your trial, you then cancel your booking for any reason with more than 4 weeks to your date, no monies received will be refunded and 50% of any relevant invoices outstanding will still be payable.
If your wedding/event gets cancelled for any reason less than 4 weeks from your date full payment of all invoices is still required. For this reason please ensure you have wedding insurance to protect you from this eventuality.
The final balance is payable no later than 4 weeks prior to your date. If payment in full has not been received after this date I reserve the right to cancel your booking at anytime.
I cannot give refunds.
On peak days (Saturdays, May to September, Easter, New Years Eve, Christmas Eve and bank holidays) there is a minimum booking of £400. This includes the trial cost but not any travel expenses.
All lashes, hair grips (not including decorative accessories, such as tiaras, hair vines, combs or flowers) and products are included in the price quoted unless otherwise stated.
In the extremely unlikely event that I or the artist you have booked with cannot attend on your wedding day through illness or disability a replacement will be found and if this proves impossible a full refund will be given for all services not taken.
If your wedding gets disrupted by COVID-19 and another government lockdown gets announced or there are government restrictions in place which mean you are no longer allowed to get married I will move your booking to your new date (subject to availability) and your booking fee will be redeemable against your new date with no extra fees incurred.
If I am not available on your new date your booking fee will be redeemable against any of my other services (occasion make up, hair styling, lessons etc) with no expiration date but I will no longer be able to do your wedding.
If you decide to postpone your wedding because you can no longer have the wedding you were hoping for but there are no restrictions in place stopping you from getting married, your booking will be subject to my usual terms and you will forfeit your booking fee and have to pay another to re-secure your new date (subject to availability).
For more specific information on how Covid 19 may effect your booking please see here.
Additional and or other terms and conditions may apply to your booking if you have booked with one of my other artists. If you have booked in with one of my other artists Section B does not apply to you. Please refer to parts of Section C and all of Section D for information on travel and trials with your particular artist.
Section B: Travel, Trials and Packages
Travel costs are included in the price of your booking if it is within a 10 mile radius of TN37 7RL. Any additional miles travel to either trials or the final booking will be chargeable.
Any miles traveled over that amount will be chargeable at 50p per mile. If you wish to save these travel costs my services are always available to be taken at my home studio in TN37 7RL.
Any additional travel costs such as parking will be chargeable to you.
As a guide, I recommend you book your trial approximately 12 weeks before your wedding but this can be taken sooner if you wish.
Trials are best taken at my home studio in TN37 7RL . In some circumstances I can come to you but please be aware travel costs may be incurred.
PLEASE BE AWARE WHEN BOOKING I CAN ONLY DO TRIALS ON WEEK DAYS. If this is difficult, and I have a weekend slot available I will try my best to accommodate your needs, however I am usually booked at weekends on weddings . PLEASE MAKE ME AWARE OF THIS WHEN ENQUIRING AS THIS MAY AFFECT MY AVAILABILITY.
I cannot do trials on Sundays or in the evenings.
Trials need to be taken in the day when the light is at its best and preferably be of a similar time to when you will have hair/and or make up on your wedding day, so you can see how the style lasts throughout the day.
Make Up only trials take approximately 1.5 hours.
Hair and Make Up trials take approximately 2.5hours.
It is only necessary for the Bride/Nearlywed to be trialled but any member of the wedding party is welcome to have one.
Each additional person for a trial would take an extra 40-45 minutes per service.
If necessary an assistant will be brought with me to the trial and on the day if numbers and times require it. This may be subject to an additional fee.
There is no obligation to book once the trial is completed but any booking fee/monies paid will be lost and services quoted for will still be payable.
If you need to cancel or change your trial slot 48 hours notice is required or you will still be charged the full trial price.
If a trial is for other members of the wedding party in addition to the Bride/nearlywed, they should be taken together or a surcharge may be added.
Extra people can be added up to 24 hours before the trial, subject to sufficient time allowance and the start time may need to change.
Please see my individual rates price list for the costs of any additional trials.
Once the trial has been completed a confirmation email will be sent to you detailing the time, the location and the services I am providing. The invoice, with your final balance, will be included.
For more info on what will happen at your trial once you book it please see here.
For additional information on how Covid-19 may effect your trial please see here.
Additional people can be added to any package please see my individual rates page for prices.
Extra people can be added up to 24 hours before the wedding, subject to sufficient time allowance and the start time may need to change. Any late additions for makeup and/or hair can be paid for on the day if necessary.
All packages can be upgraded to airbrushing at £25 extra per person per application.
Grace Benson Make Up is gender inclusive and embraces diversity and individual uniqueness. Everyone is welcome. Whilst traditional wedding roles are sometimes used in our packages, non-traditional and gender-neutral wedding roles are welcome and celebrated here.
Section C: Wedding Day and Privacy information
On your wedding day I/the artist will come to you at your desired location.
We will agree the start time and location at the trial. The time may be subject to change if additional people require make up and/or hair, subject to availability.
Either Hair or Make Up can go first on the day.
If necessary an itinerary will be finalised at your trial then sent to you in the confirmation email. Please make sure the relevant people are there on the day at the correct time.
Additional Artists/ Assistants
Numbers aren’t an issue. If time and people necessitate an assistant/s will be brought with me to your booking. This may be subject to the additional assistant fee.
One assistant is included in the price of The Diamond Package.
An additional assistant fee of £85 may be charged to your booking if you need an assistant or a second assistant.
An additional assistant fee (flat rate of £85) will be charged if time allows for your artist to do the booking by themselves but your venue or your ceremony time doesn’t allow me to start early enough.
My team have been vetted by me for their skill and personality so will fit in with your wedding party and will not effect your wedding morning.
Sometimes assistants/ additional artist will do a full look or will just help me to prep hair or carry bags etc. I will always check and finalise every single look.
If you don’t want assistants at your booking, that is absolutely fine it just may mean it will take me longer to do it!
Your privacy is incredibly important to me. If you make use of the services that I offer, then somewhere in the process I might ask you to give me your personal details in order to complete the agreement between us. Case examples are:
– I ask you to provide me with your mobile number,
– I ask you for address details for wedding’s, trial appointments etc.
I only obtain personal data from you that is relevant to your booking and this is only accessible by me. It is either stored on my laptop that is password protected or in my trial folder that is kept safe and with me at all times when I am working. Once your booking is complete all your data is destroyed, and I don’t keep any personal information. Your data is NEVER passed on or used for any other purposes apart from in connection with your booking.
Taking and the Use of Photographs
At your wedding/event/appointment I or my other artists may ask to take a picture of the work we have done. These pictures are for the sole use of me or them either on one of our social media platforms (Facebook, Instagram, Pinterest or Twitter) or my website. We will never post on the day of your event and risk ruining any surprises and the photographs will not be passed on to anyone else. If you do not want any photos of you or your party to be used by me, please make this clear at the time of your event. This is absolutely fine. Pictures/videos will only be taken with your explicit consent.
Section D: Other Artist bookings
If you have booked through me with an artist and I am not going to be at your booking the following terms will apply to you:
Travel costs are included in the price of your booking if it is within a 15 mile radius of TN40 1SD. Any additional miles travel to either trials or the final booking will be chargeable.
Any miles travelled over that amount will be chargeable at 50p per mile.
Any additional travel costs such as parking will be chargeable to you.
Trials will be taken at a venue of your choice such as your home/ work, wherever is most convenient for you.
Trials with Krissy will trials take approximately 1.5 hours, but she will always stay until you are happy.
A time and place will be arranged that is agreeable to both the artist and you when booking the trial.
There is no obligation to book once the trial is completed but any booking fee/monies paid will be lost and the trial will still be payable.
Once the trial has been completed a confirmation email will be sent to you detailing the time, the location and the services Krissy is providing. The invoice, with your final balance, will be included.
Extra people can be added up to 24 hours before the wedding, subject to sufficient time allowance and the start time may need to change. Any late additions for makeup can be paid for on the day if necessary.
*Peak day minimum booking fees do not apply to bookings with Krissy.